Marketing is vital to the success of any real estate business, from individual agents and the smallest boutique firms to the largest national brands. But is your marketing sending the message that you intend? Just as importantly, is it differentiating your services from the competition in a meaningful way? Now is the perfect time to take a fresh look at your marketing and make sure that it says exactly what you want it to say about you.
Consistency Is Key
In the rush to grab the attention of your audience, it can be easy to forget that one of the most important goals of marketing is simply to get them to remember you. Not just your logo, but your business, what it has to offer, and how you can help them. When someone from your target audience in your target markets sees your marketing materials in any setting, you want them to associate it with your brand right away.
That's why it's so important to ensure that your marketing materials, from digital ads to postcards, have a consistent, seamless feel and appearance. Your logo is part of that consistency, but so are the color schemes that you use, images, fonts, and messaging. It's much easier to have your marketing say what you want it to when your audience immediately associates it with your brand.
How Are You Adding Value?
From blog posts on your real estate website to your latest updates on social media, it's important to always keep one question in mind: How are you adding value for your audience? Your audience encounters marketing constantly, whether browsing on their favorite device or seeing billboards when they drive down the highway. If a piece of marketing doesn't add value for them, then they know how to tune it out quickly.
In real estate, your knowledge of market trends and the communities where you do business both create dependable opportunities to add value to your marketing. From email drip campaigns to AI-driven newsletters and content, there are endless opportunities to add value by informing your audience. Integrating information on topics that matter to your audience into your marketing will help you keep their attention, and provide insight into the type of local knowledge they can expect when they choose your services.
Unlock the Possibilities of Localized Content
The content that you create is one of the most effective, reliable tools for adding value and differentiating your brand from the competition. Don't just give your audience the Census facts about a neighborhood. Take them on a video tour of the neighborhood, or create a blog post on the best places in the neighborhood for a meal. Don't just tell parents that a neighborhood is great for kids. Give them a rundown on some of the best local attractions for kids, or highlight annual events geared toward families.
The same basic idea applies to any real estate audience that you're aiming to reach. Consider the needs of that type of client, the benefits of the communities where you do business, and the way that those things intersect. It's not just about the cost of a home, or the quality of a school district. It's about the lifestyle that they can expect to enjoy when they live there.
Building Connections Requires More Than Branding
Especially for individual agents, one of the easiest mistakes to make with digital marketing is to only focus on what you can do. In competitive markets, your audience is likely to receive marketing materials from multiple agents, each one highlighting statistics about the successes of that agent. While this can certainly be useful information, it's shared so commonly that none of the ads really set themselves apart.
One way to stand out and be more memorable, especially with social media marketing, is to share a little bit more about the person behind the image of the agent. Do you love cats, long walks at local parks, spending time with your kids, or volunteering at a local non-profit? Do you have special experiences in the markets where you do business or a unique perspective from living in many different places? All of these things can help you stick in the memories of your audience in a way that statistics or generic marketing statements can't match.
It's Time to Make Your Marketing Work for You
Your marketing can do so much for your brand, but it works best when you invest conscious effort into making sure that it says exactly what you want it to say about you. Remember, too, that where your marketing is seen plays a role in what it says. If you want to appeal to a modern real estate audience, then it's critical to invest in modern marketing tools and tactics.
Nearly 40 years ago, a school principal took a leap of faith and started a small real estate firm in Mansfield, Ohio.
They say it's never too late in life to switch gears and try something new. While many people talk about changing their careers, very few actually do it once they get comfortable. Arnold Haring, an Ohio elementary school principal, started selling real estate as a side business in the late 70s. A decade later, in 1983, Haring Realty was born. Now, nearly 40 years after the firm's conception, Haring Realty is led by Arnold's son, Peter, and is still operating in Ohio. Arnold's courage to make the change led to success for both himself and his family.
"My dad started the business. He was an elementary school principal, and he decided he wanted to earn a little extra income," says Peter. "And before he knew it, it took on a life of its own, and he decided to throw out a shingle and get started."
Over the past 40 years, Haring Realty has grown substantially. The company now has three office locations along with a welcome center in Mansfield on North Main Street. Haring Realty provides home buying, home selling and relocation services for their clients. They offer well-developed, strategic programs to bring buyers and sellers to the top of the market. They also do commercial real estate.
"Where Caring is Key"
The staff at Haring Realty feels that caring for one another and their customers is of utmost importance. That's why their motto is "where caring is key."
"Caring is kind of in our DNA," says Peter. "My dad had that kind of mindset of caring for the customer. And so, we try to hire people that have a servant's heart or a servant's mindset."
Everyone at Haring is considered part of a family, and they believe that "a good family is on the same page." That means being a team player, which comes with certain characteristics.
"I read a book a while back called the Ideal Team Player by Patrick Lencioni, and in it, he suggests that the ideal team player has three characteristics," says Peter. "Team players are hungry, humble and people smart. So, if we want to have a cohesive family, we all need to be team players."
Hunger is the willingness to go after business, and humility is the willingness to learn and listen to what the customer wants. At Haring, they consider humility "key," therefore, it is what they look for most when recruiting new agents. People smart refer to interpersonal skills and a person's core values. Haring Realty has a specific set of core values they practice and instill in their agents. These values are respect, thankfulness, reputation, community, productivity and excellence.
"While Haring Realty is not a Christian business, my faith in Jesus Christ has greatly influenced me and my organization's core values," says Peter. "So, one of our first core values is respect. And that's because everybody is made in God's image. And so, we hold our customers in high regard, and we hold our coworkers in high regard, so they're important people."
At Haring Realty, they foster these values at their weekly sales meetings. They also build on this culture they are creating by hosting "lunch and learn" sessions, where they will come together to develop proficiency with their technology platforms, like DeltaNET®, or work on their selling skills.
When speaking about the lunch and learns, Peter says, "We'll bring in some pizza, and we will not just have a training presentation, but we will actually workshop, work on some of our technology tools, practice the use of those technology tools and learn from each other."
The Power of Marketing
According to Peter, entrepreneurship seemed to run in the Haring family. His grandfather was in the meat business; he was the owner of Haring Meats. As a business owner, he always stressed the importance of marketing and advertising. Because of this, when Arnold started Haring Realty, a marketing manager was one of the first positions he hired. This focus on marketing was key to the initial growth of the company and one of the reasons the company is so successful today.
"One of the things my grandfather always preached was, you want to make your sign as big as possible." Peter continues, "And he always preached to my dad and his siblings when laying out the meat in the meat cooler that it's all about merchandising and setting that up to look really attractive when a customer walks in the door."
Due to his grandfather's advice, having stunning photography and video to appeal to clients was a big part of Haring Realty's marketing strategy from the very beginning.
"We decided a picture's worth a thousand words, so we always did color photography. And we were the first company in our market to think we had to have good photography."
That being said, Peter mentions that his mother was their first-ever photographer. He recalls a time before everything went digital, and photos still had to be developed.
"She was our first photographer, and I remember her making trips to Walmart every day to develop stacks of photographs," says Peter. "Since that time, we've had professional photographers take our photos."
Peter believes that one of the key components of good marketing is rolling with the punches. Whenever there is a shift in technology or a shift in the industry, Haring shifts with it. For example, they were one of the first real estate companies ever to have a website in the late 90s. None of their competitors had them, which gave them a huge advantage in the market. They were also one of the first companies to have a magazine to advertise their listings. These were distributed through the mail and in local stores. Aside from making their own, they advertised in other real estate publications such as Harmon Homes.
"As the market changes, our culture is changing, and the profile of our buyer is changing. We also have to change, and we have to be relevant," says Peter. "So, we've always tried to identify, okay, are there any new tools or approaches that more effectively reach today's customers? Where are the opportunities."
Tapping Into Tech
As mentioned before, Haring Realty tends to move with the times and quickly adapt to the new way of doing things. This is also true when it comes to technology. They have found that with Delta Media Group® they are always up-to-date with the latest technology, which has been a great benefit to their real estate business.
"We tend to be an early adopter of new technologies and different marketing techniques." Peter continues, "For years, we included floor plans with all of our listings. We were the first agency in the Mansfield market to start using Matterport 3D virtual tour technology. Today, we include Matterport with most of our listings, and because it is increasingly imperative that we effectively interact with our clients digitally, our relationship with Delta Media has become more critical."
There are certain features in DeltaNET they've found particularly useful in retaining and seeking out new clients.
"Something that we were able to quickly adopt for everybody in our organization was the My Customer for Life Program," says Peter. "And through that, we're not just sending our past clients or sphere of influence a newsletter, but we're sending them relevant content that's of interest to them individually."
Even with all the issues and changes they face in the uncertain world of real estate, Haring Realty always makes an effort to stay positive. For them, it's not just about looking on the bright side but being a calming force for their clients.
"As we think about serving our clients, it's about being the calm in the midst of the storm," says Peter. "There's a lot of provocative news out there regarding the real estate market, sensational news. And if we can remind our customers of the long view, we essentially can be the people walking on water in the midst of the storm."
When thinking about this, Peter recalls a situation he once found himself in on a flight returning from Hawaii, a situation in which he could have certainly benefited from some positive thinking.
"I remember I was on a flight from Hawaii one time. I'd never had this kind of turbulence before. There's got to be six people throwing up around me, and this lady I haven't spoken a word to, she's gripping onto my wrist like we're going to die," says Peter. "I'm looking up at the flight attendants, thinking, 'Okay, is this normal?' They were nervous, and you could tell they were freaked out. And so, all of a sudden, consequently, I'm more freaked out. So, it always reminds me, as we're serving our customers, to make this a positive experience for them. We have to be the calming influence in that transaction."
The Future of Haring Realty
As they approach their 40th year, Haring Realty looks to continue its growth and success. The first way they plan to accomplish this is by using their technology tools, primarily through Delta, to generate growth and professional development for their support staff and sales team.
"We want to be more effective at using DeltaNET and some of the technology tools we already have to serve both our sales team and our clients more effectively through better communication from contract to closing," says Peter.
They are also implementing several new marketing initiatives, one of which is promoting their properties' communities.
"Each property we're selling is in the context of its community," says Peter. "We have a big emphasis this year on promoting and providing better community information for each of our listings and telling the story of each of our communities as buyers look to where in particular to locate."
Improving their multimedia content for listings is another priority for them. After all, top-notch photography, copywriting and video are all essential to good advertising. Along the lines of enhancing its brand, Haring Realty also plans to upgrade its facilities this year as they continue to meet with more customers in person.
Arnold Haring's leap of faith started this wonderful company back in 1983, and the core values that came with it remain at the forefront of everything they do today. With their positive outlook, care for their customers and unmatched marketing and technology, there is no limit to how high Haring Realty can fly.
Many real estate agents around the United States swear by online advertising.
Even if you've never used an online ad, you're probably familiar with the idea: Set it up correctly and you enjoy "overnight" traffic to your website or listings. An optimized ad provides the opportunity to accelerate interest in your most promising properties and meet qualified buyers sooner.
When you think of online ads, you might think of Google first. For real estate agents, though, the picture is a little bit different. People go on platforms like Facebook and Instagram (also owned by Facebook) to browse aspirational properties, and that's where an effective agent should seek out traffic.
Facebook is also helpful for maintaining connections with leads and past customers.
When it comes to advertising for the first time, most agents have these two questions:
The answer to question #1 is a resounding "yes!" In 2020, it cost under $10 on average for a Facebook ad to be seen 1,000 times. Most businesses spend about 5% to 12% of their revenue on ads, but agents can facilitate thousands of dollars in transactions with much less.
Will ads work for you? Again, the answer is yes.
But it won't work in a vacuum — you need to be ready to service the new traffic you get. There are two main ways to use online advertising to grow your real estate practice:
Drive New Leads Directly to Your Website
Your real estate website is the cornerstone of your digital brand. It's where people go to find out who you are and what you can do for them. Ads that go directly to your website can be helpful for people comparing real estate agents or just getting involved in the early stages of market research.
Ads are particularly effective when you've already published helpful, informative content such as blogs or videos. Content helps your visitors get informed about their options, connect with neighborhoods or listings, and ultimately become leads within your business pipeline.
Show Off Your Best and Brightest Properties
What if your website is new and not fully developed yet? You can direct online traffic to live listings on your MLS. In cases like this, it's essential to be sure any contact forms are set up correctly, so you can use them to capture details directly from interested leads.
You can display live listings directly on your website as well. This can be especially useful since it gives you more data. You'll end up with a granular sense of which listings attract attention, how long each visitor spends on each listing, and what features are most captivating to your audience.
Best Practices to Get the Most from Your Ads
Interested in jumping in with social media ads? You have a huge advantage compared to professionals in many other fields – the potential to move transactions forward with a tiny fraction of the revenue you'll stand to make. Still, you need to lay the right groundwork for success:
Contact us at Delta Media Group to learn more about social media ad success.
They say that family is the heart of the home. And for MJ Peterson Real Estate, a family business serving the Western New York region for over 91 years, that certainly rings true.
In the early 1930s, following the Great Depression, Marvin Peterson and his family moved from Detroit to Buffalo and started building houses. What began as a simple home-building venture ultimately became one of the most successful real estate companies in Western New York. With Victor (Pete) Peterson III being the current owner, four generations later, the Peterson family still owns and operates the business they started many years ago.
For over 91 years, MJ Peterson Real Estate has been serving the Western New York region. The company saw a huge expansion and achieved substantial growth during that time. Today, MJ Peterson has eight office locations and over 200 agents. They have over 3,300 units for rent — including apartments, condos and houses — along with residential properties, commercial properties and new construction for sale.
"With the Peterson family, we really take people all the way — from getting college kids into their first rental, to their first condo, to their first home, to their golden years home, and then downsizing," says Bret Llewellyn, General Manager at MJ Peterson.
What Makes Them Special
"At MJ Peterson, we do more than list and sell houses...we make our client's dreams come true," says Pete Peterson.
Since the company was founded, MJ Peterson has built more than 6,000 single-family homes. They developed some of Buffalo's oldest neighborhoods and have contributed to HUD-sponsored moderate and low-income housing developments. Following World War II, MJ Peterson built starter homes in Tonawanda and Amherst. They also built luxury condominiums, family and senior housing developments and commercial properties, such as office buildings and retail shopping centers.
MJ Peterson's efforts were recently recognized by community organization Buffalo Business First with a 2021 Family Business Award. The honor highlights "multi-generational and family businesses in Western New York for overall excellence, innovation, ethics, philanthropy and strength of the region."
Unlike most other real estate companies in the region, the work at MJ Peterson doesn't start and end with renting and selling properties. The organization's long list of services includes new home construction, property management, domestic and international relocation services, land development, lease option and trade-in programs, property appraisals and mortgage placement.
Partnering With the Community
MJ Peterson offers so many services because of their incredible partnerships, one of which is with Premium Mortgage. MJ Peterson strives to work alongside their clients to help them move forward. In cases where people have been renting for two or three years to save up for a home, MJ Peterson will pair them up with Premium Mortgage to assist them with credit counseling and help prepare them to buy. Once they are ready, the company will release them from their lease and automatically pair them with an agent to help them find the perfect property to buy. This partnership is not only useful and educational for clients, but agents appreciate it as well.
"I think that's a good model. It keeps our tenants engaged in the process of homeownership versus renting," says Terri Campbell, Branch Manager at MJ Peterson. "It gets them some credit counseling with our mortgage partner, and it keeps some of our agents on their toes."
For MJ Peterson's unique building division, they work with local builders. They have been partnering with Chris Tucker of Tucker Homes for over 30 years and have since added several other builders. According to Campbell, the building division has made a huge impact on the company's growth, considering "if you've got the land, you've got the listing." This is especially important in the current market, where inventory is particularly low. At the moment, they have about 250 lots in Lancaster, NY.
MJ Peterson has also established an effective partnership with Robitaille Real Estate, which was acquired in 2018 to form MJ Peterson – Robitaille Relocation LLC. That same year, Mike Robitaille, former NHL defenseman for the Buffalo Sabres, signed on as VP of Public Relations.
Thriving in the Digital Age
It's no secret that technology has changed the way we do just about everything in our lives, and selling and buying real estate is no exception. What was once accomplished through direct contact or putting an ad in the local newspaper is done almost completely digitally now. With websites, social media, email and third-party real estate apps like Zillow and Redfin, there's nothing you can't accomplish with the touch of a button.
"If you're going to survive, it's got to be in the social media aspect. It's got to be in the IT at this point," says Llewellyn.
At MJ Peterson, the staff understands the importance of adapting to the digital age, that the days of print ads and yard signs are behind us. The company recently hired its first-ever Social Media Director and has a skilled IT Director on staff, Bill Trautman. Bill is there to help the agents at MJ Peterson with all of their technological needs, whether that be with DeltaNET® or something else.
"Now that we have the internet and the wonderful opportunities that we have through programs like DeltaNET, it's a no-brainer," says Campbell. "And sometimes I think that teaching old dogs new tricks is difficult, but I will tell you that Bill Trautman in our IT department will sit one-on-one with any agent in the company and get them up to speed."
Finding the Right Agents
There is a lot to consider when it comes to finding the right agents. For instance, some recruiters look for industry experience, while others have no problem hiring someone new to the real estate game as long as they fit in with the company culture.
For MJ Peterson, it's the latter. When hiring a new agent, they consider qualities like community involvement and likeability. Whether they have experience in the business or not isn't the issue; it's whether they have the skills and the right personality for the job.
"I like recruiting people from other aspects of business in this town, and two of the very successful, rising stars in one of our offices that we were able to recruit, one is an attorney who works in the trust department at the local bank," says Campbell. "The other was a branch manager of a bank for 20 years and then was an office assistant in a legal firm. These are the people you want. These are people who get business in town. They know a lot of people, and this is a great opportunity for them."
When recruiting new agents, they also seek out those who exemplify true passion and motivation. They believe this is particularly important in an industry like real estate, where you won't necessarily have instant success, and people tend to weave in and out.
"I really like to go ahead and start out with an agent that's been in the market a year or two who is doing that $1 million, $2 million, $3 million, because taking somebody from that $2 million to $4 million or $6 million with the right tools is much easier," Llewellyn remarks. "And it's like we want to go ahead and know that they have the motivation and they have a passion for this because nine out of 10 new agents are gone after year two because they don't want to pay their dues, because they only sold two houses."
Training New Hires
Once an agent is welcomed aboard, the training process begins. At MJ Peterson, they have a comprehensive program that allows new hires to quickly and effectively get up-to-date with the industry and the company processes. MJ Peterson has a "Leap into Success" program, which is a five-week course. During this program, participants have the opportunity to listen to various speakers on different subjects.
For new agents, training also includes learning the technology and setting up their custom website, customer database and digital marketing campaigns through DeltaNET. Overall, the training process is meant to cater to each agent's individual needs. At MJ Peterson, they believe that this is the best approach, considering every agent is different and has a unique set of skills and experience.
Once an agent completes the onboarding process, the training doesn't end there. MJ Peterson offers continuing education courses throughout the year. One of their favorite events is the Breakfast of Champions, a Q&A series with the more experienced agents where they discuss topics like luxury living and how to survive tax season over coffee and pancakes.
Maintaining a Family Culture
"We remain committed to never lose[ing] sight that our business is people," states Pete Peterson.
MJ Peterson may have grown quite a bit since its early days, but that doesn't mean it doesn't strive to maintain the same family culture that the company was founded on. Pete Peterson prioritizes instilling the same values in his current staff that his family had when they first arrived in Buffalo and began building houses. One way that Peterson does this is by having an open-door policy that allows agents to stop in at any time. Whether they want him to attend their event, give his two cents or answer a question, he's always there.
"If anybody ever needs anything, Pete's always available. His door's always open. He'll address whatever your concerns are and make sure he takes care of you," says Trautman. "So that's one of the good things about coming to a family company, and that's why I'm here. I've seen both sides, family companies, and I've seen corporations where the family company is far better because you're out one-on-one with the owners, and it's a first-name basis."
Being located in a smaller city like Buffalo also helps MJ Peterson maintain that family feel. Having a more tight-knit community enables them to use a community-oriented approach and achieve a sense of trust and community among agents and staff.
Addressing the Issues
Shortage of inventory. Inflation. Interest rate hikes. These are just a few of the issues that may come up when working in real estate. That said, it's important always to stay ahead of the curve.
For MJ Peterson, that means a lot of things. First, during a time like this, when inventory is low, they can rely on their rental properties to keep things moving. They have more rentals than just about anyone in Western New York, and they are close to the University of Buffalo, meaning young adults are constantly moving to the area looking to rent. Their building division also helps prevent a shortage of inventory from becoming a problem because if you build houses, you will always have houses to sell.
When it comes to navigating issues like interest rates and inflation, it helps to ensure that clients are educated and prepared financially. Hence, they're ready to buy in any climate. That's why MJ Peterson's partnership with Premium Mortgage is so essential. These partners will come to their offices, sit down with a client and work out a path for homeownership that works for them. So, when the time comes, whenever that may be, the client has what they need to buy, and the agent can make a sale.
Another way they keep momentum is by making sure they are placing their offices in the right locations and that those communities continue to thrive. MJ Peterson recognizes the importance of seeking out clients in areas with profitable, growing businesses. For example, in Buffalo, there is an M&T Bank that is currently hiring over 2,000 new employees. This growth has paved the way for a surge of new homebuyers to settle in the area. MJ Peterson is also centrally located in Amherst, which happens to be the second-largest city in Western New York, providing them with a vast pool of potential clients and businesses.
"They're Here Because of Delta"
MJ Peterson believes that working with Delta Media Group® has had a huge impact on the success of their company. They feel that Delta is why so many agents want to work there and why they stick around.
"I've talked to so many agents that [have said] they're here because of Delta," Trautman says. "They don't have the technology anywhere else. And then once they see everything that Delta has to offer, they love it."
One of the main reasons they love Delta is its impact on recruitment. This is largely due to Delta's patent-pending SEO, which puts agents on the map.
"Google your name and then google your competitor's name and see where you land in the search results. Every time we're in the top two," says Trautman.
Another game-changer provided by Delta is how simple it is to find sales leads. At MJ Peterson, they have found that over 50% of their leads are generated through Delta. They have also noticed that Delta is particularly beneficial for new agents when finding their first leads, enabling them to hit the ground running.
The staff at MJ Peterson is also very fond of the digital marketing tools Delta offers, such as blog posts, email campaigns and electronic postcards. They've found that these resources assist them both with finding new clients and retaining current ones.
Where Are They Going?
Over the past three years since using Delta, MJ Peterson has brought in over $140 million in new agent business. And in the past three months alone, $45 million. They feel confident that with Delta, they can continue to grow even more.
"We're planting seeds out there. We're growing them. We're going ahead and watering them," says Llewellyn.
The company plans to expand to have nine or 10 offices in the near future. However, they plan to stay local. Their ultimate goal is to become the person to go to in Western New York, not to extend to places like Syracuse or New York City that have completely different markets.
Over the past 91 years, MJ Peterson has come a long way. The previously small family construction business is now one of the top real estate organizations in the region. It has so much more than just building and selling homes to offer. It's an organization that people in the community want to work for and work with. But despite seeing tremendous growth, MJ Peterson's original vision remains the same: to build strong neighborhoods based on family values.
In this week's episode, Harley covers the Transaction Pipeline widget and how the goals and defaults work.
When two real estate companies that share the same goals and values come together, there is nothing they can't do. Living proof of this is one of New England's finest real estate companies, Badger Peabody & Smith Realty.
Crystal clear lakes, majestic forests and breathtaking mountains. Luxury ski resorts and snow lodges. Biking, hiking and kayaking. All of this can be found in the beautiful region of New Hampshire that Badger Peabody & Smith Realty is lucky to call home.
Serving residents and travelers in New Hampshire, the Northeast Kingdom of Vermont and Western Maine, Badger Peabody & Smith Realty has agents and offices scattered throughout New Hampshire: in Berlin, Bretton Woods, Franconia, Holderness, Jackson, Littleton, North Conway and Plymouth. The firm offers full-service real estate services. They are dedicated to ensuring the process of buying or selling a home is as simple and painless as possible for their customers.
With properties in some of the most magnificent parts of the region, much of Badger Peabody & Smith Realty's business is with second-home buyers. Given the abundance of ski resorts in the area, many people come looking for a seasonal home during the coldest, snowiest months of the year. And for those who don't enjoy winter sports, they can still travel in the summer to visit the lakes and mountains and experience the various biking and hiking trails.
Badger Realty, originally located in North Conway, NH, was founded in 1965 by Dick Badger. It was a family business from the very beginning. A community icon, Dick Badger helped transform the town of North Conway into the ski resort and tourist destination it is today. Dick loved what he did. He practiced real estate until the month before he died in his early '90s.
Formed in 1993 by Andy Smith and Jere Peabody, Peabody & Smith Realty covered the western part of the White Mountain National Forest. Like Badger Realty, they had a big market for vacation and primary-home buyers and those looking to escape the stress of urban areas.
The two firms covering different territories of the White Mountains ultimately merged to become one. In February of 2021, the two officially came together to form Badger Peabody & Smith Realty.
Blending two organizations isn't easy, so it only makes sense to do so if the companies and their core values align. Thankfully, Peabody & Smith Realty found that they shared similar values with Badger Realty, making their merger much easier.
"We had a lot of similarities growing up and raising both our companies and our families in our respective communities," says Andy. "We always wanted to be part of the local community, and as I got to know Dick as both a competitor and a colleague over the years, we had very similar philosophies and mutual respect for each other's company."
They also each placed value on the hard work of their agents and knew that the key to success was doing whatever they needed to help their agents succeed.
"There was a high ratio of staff to agents, and a high level of support in both companies and that philosophy has continued and made the merger even easier," says Andy. "It wasn't going from one business model to another."
Jessica DiPietro, VP of Operations at Badger Peabody & Smith Realty, felt similarly that Peabody & Smith Realty aligned with Badger's values.
"I feel like it was a long time coming; it was meant to be," says Jessica. "It was a long courtship dance of going back and forth, but I think even years ago, we all knew it was going to happen. I know Dick knew it was going to happen before he passed away. The merger and transition were very easy culturally and value-wise."
Building a New Brand
When you create a new company, you need a new brand. So, despite each organization holding its own distinctive identity, merging meant it was time to start from scratch and rebuild.
When building a brand, one of the most important things to consider is who you're trying to attract. Being located close to mountains and lakes, Badger Peabody & Smith Realty knew it needed to appeal to a demographic of people who love the outdoors. So, with mountain ranges and natural-looking colors incorporated into their logo, they chose to target their ideal audience directly.
The logo design needed to be more progressive yet still look modern for years to come. So, they worked with a branding firm to create a logo not only unique to their newly established brand but one that's visually appealing as well. This image is important because it's on every sign, business card and piece of merchandise the company distributes.
Along with the visual aspects, a good brand always has a clear, well-stated message. To refine theirs and their logo, Badger Peabody & Smith Realty worked alongside branding expert Steve McKee from McKee and Wallwork in Santa Fe, NM.
Although a modern brand is what they wanted, Badger Peabody & Smith Realty aimed to keep the integrity of both brands while creating their new one by using the design elements from their previous logos. They felt it was important to acknowledge where they came from and continue each company's legacy.
"We've done high-level brand marketing and all sorts of things, including a new logo, clothing and more. Andy continues, "But I think, overall, we've wanted to maintain the integrity of both brands. That's been important."
They also wanted to have the right technology to market their new brand. That's why, when merging, Badger Peabody & Smith Realty gave their tech a refresh. They created a new website through Delta Media Group® and established a new and improved online presence through Delta's SEO and digital marketing tools. They introduced the world to their new brand using social media, eblasts in the DeltaNET® and traditional print media methods.
While it may have been a long process, Debbie Anderson, Marketing Director at Badger Peabody & Smith Realty, cherishes the opportunity the marketing team was given to reinvent the brand, start with a clean slate and build entirely from the ground up.
"We literally have reinvented ourselves," says Debbie. "It's such a dream job, from my perspective, to be able to be involved in something like that."
On Dec. 1, 2021, the firm hosted an internal rebranding event. During this, Badger Peabody & Smith Realty announced their new name and debuted their new web page and logo design for all the agents and staff. The event was held over brunch at Polly's Pancake Parlor in Sugar Hill, NH. They gave out swag bags, journals, holiday presents and branded Yeti tumblers. Although they would not introduce the new brand to the outside world until over a month later, this was an exciting day for Badger Peabody & Smith Realty as it marked the beginning of a new chapter.
Although Badger Peabody & Smith Realty's merger was ultimately a success, that doesn't mean it came without challenges — some of which they were prepared for and others they weren't.
First off, getting the agents up to date and answering their many questions wasn't easy, but the staff from both teams came together and made it work as effectively as possible. One thing that made the transition easier was the agents in both companies were already accustomed to using DeltaNET. Plus, the staff could do most of the reworking in the back end, making things far less complicated for them.
"We ran parallel, and we did it behind the scenes," says Jessica. "Most of the time, our agents didn't even know anything was going on or was different, so they were not interfered with on a day-to-day basis. Our goal was to do everything and try to get those pieces aligned and connected as much as possible and get everything flowing before we made any tweaks or changes that would interfere with their lives."
While the plan to merge had been in motion for years before making it official, most things did not go as planned due to the COVID-19 pandemic. The team had to meet virtually instead of in the offices and rely solely on technology.
When speaking about the impact that COVID-19 had on the merger, Jessica says, "I think it prolonged a little bit of the personal connection, not so much with the management team because we kind of still saw each other, but with the agents. It's hard to connect on Zoom."
For Andy and the rest of the team at Peabody & Smith Realty, going remote wasn't much of an issue considering they were 100% paperless and used technology for most of their work already.
"We put all that technology into place so when we couldn't come into the offices and we had to do closings in the parking lot, we were able to continue along pretty well from a functionality standpoint," says Andy.
But for the staff at Badger Realty, it was a bit more difficult. They hadn't quite reached their technological goals prior to going remote, thus finding it more challenging to navigate at first. However, instead of letting it set them back, they used it as an opportunity to lean into the technology and virtual resources they had available to them and get on the same page as Peabody & Smith. In the end, they were happy they did so.
The pandemic also deeply impacted the economy as people were told to stay home and stay put. When the first shutdowns occurred, big cities like Boston and New York took the biggest hit. Luckily, Badger Peabody & Smith Realty saw the perfect marketing opportunity as most of their properties reside in more off-the-grid areas, ideal for social distancing. As people all over the country were fleeing big towns and cities, they were there providing a safe destination filled with peace and quiet.
"We're a second-home resort area for Boston and the Northeast feeder market in the White Mountain National Forest, both to buy for summer and year-round recreation," says Andy. "So, during COVID, we were the safe place to rent and buy, and our sales volume went up tremendously."
Onboarding New Agents
During the merger, both firms maintained their current staff, and with the opportunity to expand, there was room to hire new agents. For Badger Peabody & Smith Realty, while they wish to grow in some regard, it's not about bringing on as many agents as possible but rather finding the right ones. This is something else both companies have always aligned with.
"Both firms always looked for career-orientated agents. It was neither one of our goals just to have the biggest amount of agent licenses hanging on the wall," says Andy. "We had a commitment to a very high level, well-qualified client service. We always have and will continue to believe this is a career that requires good, educated full-time agents giving the very best level of service."
Instead of looking at numbers like years of experience, Badger Peabody & Smith Realty prioritizes finding a certain personality. They feel that the skills can be taught as long as an agent has the right mindset for the job.
"We are looking to grow, but that's not our first driver. The first driver is to find the right match with our existing agents," says Andy. "We try to hire on the personality and the skillsets they bring, not necessarily real estate experience."
Badger Peabody & Smith Realty's extensive onboarding program lasts about 60 days. They use the Leading Real Estate Companies of the World (LeadingRE®) training platform, and they provide a mix of internal, staff and management training. For agents stepping into the industry for the first time, they offer a valuable mentoring program in which a new agent gets paired with a more experienced agent to learn the ropes.
When speaking about the training program, Andy says, "It's a combination of everything depending on what the new agent needs. They may be a very experienced agent that just needs to get up to speed on our tech stack or a brand-new agent who needs full-service mentoring."
From a technology standpoint, they are excited about DeltaNET Academy and how that can help improve their tech training process.
Supporting Their Team
The support doesn't end after an agent finishes their training — it's only the beginning. As previously mentioned, supporting their agents is one of the top priorities for Badger Peabody & Smith Realty. Support means providing and assisting agents with using all the right tools and resources to succeed.
"Both companies have been focused on providing agents with the tools, resources and support that they need to best do their job," says Jessica. "We have staff members who assist the agents with the paperwork and putting listings in the MLS. We have our closing coordinators help with the closing process. We have our in-house marketing team, which is amazing because they can do projects that if we outsourced it, we wouldn't be able to do."
Supporting their agents also means supporting them as human beings, not just as talent. That's why they ensure agents are taking care of their mental health. In a time like this, in a pandemic where buyers are tired and listings feel few and far between, this is especially important.
"There's a buyer fatigue, and there's an agent fatigue; they're trying so hard to do right by their buyers and despite how hard they work, they can't do anything about it," says Andy. "I try not to use the word work-life balance because, in this industry, it's a balance of everything. You live and breathe real estate seven days a week if you're successful in this, but it's balancing all of that and understanding you just need to be able to encapsulate and walk away from it and take care of your own mental health."
The support at Badger Peabody & Smith Realty includes not only the staff supporting the agents but also the agents and staff supporting each other. And that support goes beyond the office.
"From a cultural standpoint, we rally to each other's causes and support each other professionally and outside the workplace," says Jessica.
The real estate company has found this support not only fosters a great work environment but also provides excellent results for agents.
"Our average agent in 2021 did 24 sides, so certainly higher, much higher, than the industry average, and of course, we have some that do three times that," says Andy. "For the most part, everybody shows up and takes their career very seriously, and we want to always provide them with the highest level of support so that they can do 20, 30, 40 sides."
Although supporting your agents certainly goes a long way, showing appreciation can be highly valuable too. That's why Badger Peabody & Smith Realty makes sure to let agents and staff know they're appreciated on a regular basis. While that can simply be done through daily praise or words of affirmation, the company holds several annual events to show its appreciation for its agents and staff on a larger scale.
Each year, they hold a gala to celebrate their success from the previous year. This February, they held their annual gala at the Omni Mt. Washington Resort in the grand ballroom. Everyone got dressed up; they had a delicious dinner, a photo booth and a raffle to win prizes. During the event, they gave out awards to agents and gifts to the staff. Since they had just recently launched their new brand and firm, they wanted to make this year's event extra special for everyone, and it was.
In addition to the gala, they had a company event at Mt. Cranmore over the summer, where everyone got to socialize and take a ride on the chair lift overlooking the mountain. This was a great way for agents and staff to catch up, get outside and enjoy the great outdoors.
Badger Peabody & Smith Realty doesn't only believe in showing appreciation for those who work for the company but for their customers too. Another annual event they host is the Customer Appreciation Barbecue. They've been hosting this event for almost 20 years. This year, they brought in a food truck to offer free meals to customers.
Connecting as a Community
Before the merger, both teams were made up of people who believed in serving their community and maintaining a community-oriented approach to their business. So, when the two came together, engaging with the community was a top priority for everyone.
One way they support the community is through providing sponsorship and donations. In 2021, the company gave over $35,000 to local community organizations. Some of the organizations they have supported include Pope Memorial Library, Good Neighbor Food Pantry, the Boys and Girls Club of North Country, Holderness Historical Society and the Colonial Theater.
Merging Has Its Perks
Aside from working well with one another, there have been some obvious perks to Badger Realty and Peabody & Smith Realty joining forces. First off, they can now expand their reach, covering more area. Before merging, although they worked within the same region, they never really crossed paths. They each had their own territory, and they stuck to that. Now that they are working together, the team has more space to explore.
"Covering such a large service area with the two companies together has been wonderful," says Debbie.
Also, with the merger, they are seeing growth on all sides. By combining referrals, they have been able to expand their customer base. This has allowed them to hire more agents and even add some new and necessary staff positions — such as a Manager of Agent Success. This position, held by Gaige Pequeno, has made a huge impact on keeping agents engaged and informed in all processes.
"We were both in the 30-agent range independently, which is a good size for the kind of rural area that we're in," says Andy. "But it still wasn't quite big enough to do some of the things we thought we could do if we joined forces and then it would just maintain our competitive advantage, and it certainly has done that so far very well."
Another benefit, particularly for the Badger team, was becoming part of Luxury Portfolio International®, the luxury division of LeadingRE. While they were always in that second-home and vacation market, they weren't part of Luxury Portfolio International, which Peabody & Smith Realty was. So, by merging with them, they could offer a luxury affiliation for clients and customers. With Luxury Portfolio International, they can now market globally, allowing them to advertise in higher-end magazines and on global websites for the first time.
"Although we could market locally and nationally, joining forces and being a part of Luxury Portfolio International has given us advertising opportunities that as a smaller company, just the budget allowing for that kind of marketing was difficult," says Debbie.
Couldn't Have Done it "With Anyone Else"
Badger Peabody & Smith Realty believes that Delta played a significant role in the merger's success. Jessica says, "I don't think we would've been able to do it with anyone else."
For them, it wasn't just about the technology Delta provided or the strategies. It was the dedication and commitment to helping them they valued most.
"Delta is more than just a tech platform," says Jessica. "They have been an integral part of the strategic portion, the advising portion of the merger and have been a reliable 11th-hour lifeboat throughout — providing that 'Oh my god it's 9 p.m., things are breaking down, and someone will hop on a Zoom call with me,' type of unparalleled support on more than one occasion. Plus, the fact that an agent can call the helpline and troubleshoot with a live person is unheard of these days and very much appreciated."
The staff at Badger Peabody & Smith Realty feels that Delta has consistently kept their company goals in mind and shares the same values for customer service.
"Once the agent gets that relationship, gets the lead, sells them a house, whatever it is, we want that customer-for-life relationship to be forefront all the time," says Andy. "It's a good partnership with Delta because they feel the same way, and they have helped us refine that."
There are many tools and features that Delta offers that have made both the staff and agents at Badger Peabody & Smith Realty's lives easier as well. These include being able to work within both the back and front end of the CRM, view and comment on seller reports, make customized marketing materials and send campaign emails to lifelong and potential customers. Chrissy Smith, VP/ Sales & Marketing at Badger Peabody & Smith Realty, sees that the agents are happy and more productive using Delta.
"I think what's nice about the DeltaNET is the agents like it," she says. "Of all the CRMs they've used in the past, it's the easiest to navigate and to understand, and so the bottom line, the agents really like it."
Looking to the Future
Now that the pandemic is seemingly coming to an end, it's time for Badger Peabody & Smith Realty to look to the future. They are excited to be back in the office and be able to collaborate in person again. They are also excited to be back to hosting events and plan to continue coming together in 2022.
Even with all the fun, the work doesn't stop — the team is always generating new ideas. They have a few marketing and social media initiatives in the works they're looking forward to launching soon, such as a social media campaign to get to know their agents.
"It's nice because it's out there for the public to see who the agents are, but we're also able to use that internally where agents can read about each other in a more personal manner and kind of get to know a little bit of background on those agents as well," says Chrissy. "So, I think that'll be a really nice piece to help everyone learn more about each other."
While the industry will always be unpredictable, the staff at Badger Peabody & Smith Realty remains optimistic.
"I think our industry is going to survive the next couple of years in fine shape," says Andy. "We can't sustain 15% or 18% appreciation, that's not going to happen, but overall, I think the agents are going to have a good year in 2022. I think buyers that have been patient and struggled and put in 10 offers and lost, everyone will see more inventory coming in the next 60 to 90 days, and they'll be able to get into a house."
Managing to master a merger in the midst of a global pandemic is certainly something to be celebrated. The benefits of the decision are clear, and both companies' core values remain intact. With all the right tools, including DeltaNET, and their dedication to their agents, community and customers, there is nothing they can't accomplish.
We look forward to seeing Badger Peabody & Smith Realty continue to grow, and as they do, Delta will be there every step of the way to lend a hand.
A real estate CRM has the potential to transform your business. But there are still many brokerages not using the power of CRM. Likewise, many agents have decided to forgo CRM, not realizing it doesn't take a large team or a big budget to benefit.
As technology evolves, change follows. But even the most sophisticated technology can't replace the most important part of real estate: The human touch. Instead, a CRM is a tool, albeit a versatile and powerful one. It helps you get more done in less time.
That equips you to focus more of your attention on strategic matters that grow your business.
Before you jump into CRM with both feet, though, it's a good idea to know exactly what you're getting into. What is a CRM and what can you expect from it? What is it really all about? And perhaps most importantly, what is the experience of using it actually like?
Let's take a closer look.
Customer Relationship Management Centralizes All Your Data
CRM stands for Customer Relationship Management, and this sums up the main goal in a nutshell. It gives you a centralized database that acts as a single source of truth for all the information about your prospects, leads, and customers. For real estate agents, this is huge.
Not that long ago, agents would devote days every week simply to figuring out where everyone in their network stood on their current or pending transactions. It was difficult to know when to follow up, and options for doing so were limited. Connections would "disappear" off the radar for weeks or months.
With a real estate CRM, this never needs to be the case again.
And here's why...
Customer Relationship Management Helps You Be More Proactive
Your CRM isn't just a collection of information. It serves as a living ecosystem for your most important business data. While there may be some manual data entry in the very beginning, your CRM will soon save you thousands of hours by linking directly up to your website, event registration forms, and more.
Every time someone interacts with your digital brand, your CRM has the opportunity to capture more details about them. An AI-driven CRM then "connects the dots" between the different data points. This allows you to recognize when it's the perfect time to follow up and to do so with confidence.
You won't have to wonder when to follow up, because you'll know, for example:
In the olden days, sales professionals would manually "score" each lead, follow up, and keep their notes as the transaction progressed. This is no longer necessary because your CRM is always there to do the guesswork for you. Machine learning helps it to see patterns that would be invisible otherwise.
What Is Using a CRM Actually Like?
A modern real estate CRM has a variety of features that can all work together, creating a "center of excellence" for your digital marketing. You can keep your experience very simple or you can use each feature, in turn, to get even more value from your CRM.
The core of your CRM is the database of contacts for your business. You'll be able to see at a glance the relationships that matter in reaching your goals — new prospects, leads, and customers. Each entry will offer all of the latest interactions your CRM has picked up from each person.
Event-based triggers bring individuals to your attention whenever it might be a good time to follow up. You can also connect with anyone through email, social media, and other means simply by looking at the contact information your CRM has collected for you.
Marketing Automation Through Your CRM
With DeltaNET®6, you also have a wide variety of options for digital marketing automation.
The power of automation means you can stay in touch and keep your brand "top of mind" with more consistent, higher-quality communications — all while spending less time writing emails or social media posts. You can even source custom content for your blog directly from DeltaNET®6.
Over time, marketing automation has the power to turn your real estate website into a conversion engine that attracts ideal customers to you. That means less time spent "chasing leads" or doing tedious, error-prone tasks — and more time doing what's most important to you.
Contact us at Delta Media Group to learn more about the world's first true real estate CRM.
One of the most powerful digital marketing approaches is also the least expensive.
Once you set it up, email marketing costs only pennies a month. With an all-in-one real estate solution like DeltaNET®6, you automate the process. That leads to a constant flow of targeted emails that deepen relationships with your prospects, leads, and current customers.
Not sure email is right for you? Experts estimate email offers more than $30 of ROI for each dollar spent. With email, you have the power to inspire your potential customers, helping them get off the fence and onto the market.
Some real estate agents worry about rules and regulations that apply to email marketing. Luckily, all the compliance issues are handled by your CRM as long as it's configured correctly. That gives subscribers a one-click solution for unsubscribing, which represents the bulk of your responsibilities.
In exchange for this little bit of digital housekeeping, you can leverage a powerful opportunity to stay in contact with your entire network all at once — providing targeted, valuable content to each individual on your list based on their specific needs and interests.
That helps you transform your brand and position as a true local authority.
What Email Marketing Drip Campaigns Are and Why They Work
When you look at email marketing as part of your overall digital marketing strategy, you will probably see the term "drip campaign" frequently. A drip campaign consists of emails you send on a regular basis, typically once a week, but sometimes every two weeks or once a month.
With a drip campaign, you are consistently staying in touch. Each subscriber gets useful, informative content that helps them make informed decisions. At the same time, they become more familiar with your brand and what you can do for them.
For a drip campaign to be successful, there are some key aspects to be aware of:
Email List Segmentation
Segmentation means creating smaller "sub-lists" within your email marketing list to ensure the right people get the right information every time. One of the most obvious examples is having a segment catering to would-be homebuyers and a separate segment for those who have completed the buy.
With email list segmentation, you can laser-target each person's questions and worries wherever they are in the process. Segmentation enables you to get more repeat business than you otherwise would and centralizes the process of asking for referrals, too.
Most email subscribers are recruited through the content on your website, though some may join your list through a current home listing or after signing up for an open house. Whatever the case, it's crucial to set expectations upfront, so they are opting in with complete consent.
If you promise emails once a week, email only once a week. Change things up only in the most serious of circumstances. When people understand what to expect, they are less likely to unsubscribe since they trust you to do exactly what you said you would do.
Another aspect of timing is sending out your emails when your target audience is most likely to be active. You can optimize these settings directly from your CRM. For most working adults, online activity jolts upward around lunchtime and again in the early evening after work.
Calls to Action
Every piece of content, from your blog posts to your individual emails, is meant to inspire action in some way. Most blogs will direct people to sign up for your social media or email, for example. Your email, in turn, usually focuses on getting people to call you for the first time to set up an appointment.
You make this explicit with a call to action or CTA. A CTA can be very simple — "add to cart" is probably the most common one along with "call us today." Each email should have one CTA, though it can be repeated throughout the text if the message is long. Without it, most people simply will not take action.
Limited Time Offers (LTOs)
Limited time offers (or LTOs) are common in retail and other industries, but they need a special spin to work in real estate. It makes sense when you take a step back and look at it strategically: The point of an LTO is to motivate people by giving them a sense of scarcity. The same can be done with your listings.
When you have a hot listing that you know will stand out, promote it to those in your list you know are looking in the area. You can make it even more effective by using a video walkthrough or virtual tour to help them see for themselves just what makes the property special.
Contact us today to get started with email marketing drip campaigns from digital marketing experts.
In this episode of Tech Tuesday, Harley explains customer groups and how they help keep your clients organized.
Are you doing everything that you can to connect with, inform, and convert the many prospects who visit your real estate website? Integration of a live chat feature can help you accomplish all of those goals and more while transforming the lead generation potential of your website. By providing instant, reliable customer support through live chat, you increase your appeal to the many prospects who expect to be able to handle the bulk of the real estate process online.
Still on the fence? Here are seven ways that live chat can boost lead generation, help your team connect quickly with prospects, and make the lives of agents easier in the process.
Build Instant Connections By Answering Key Questions
Your digital marketing and content can help answer general questions that prospects might have. But what about when they want to learn more about a property or have specific questions about the neighborhoods where homes are located? Live chat makes it easy to provide prompt, informed answers to those questions at a time when prospects are clearly demonstrating interest in your services.
Bring Listings to Life
Today's online listings contain a wealth of information, often paired with multimedia features that allow buyers to explore properties online in more depth than ever before. However, even the most robust listing can't cover everything, and discerning buyers will often want to know more about the little details regarding the home. When an agent can provide those details in real-time through live chat, the buyer has all the more reason to fall in love with the listing.
Turn Online Interest into Visits and Open Houses
While online interest is a great start, most buyers will still need an in-person visit to the property before they're willing to take the next step. Live chat provides a seamless way to progress from answering questions to scheduling buyers for a showing or open house. The buyer doesn't have to make an extra effort like making a call or sending an email, so live chat removes some of the obstacles that may normally get in the way of scheduling a visit.
Build Prospect Profiles and Get Valuable Data for Your CRM
Prospects aren't the only ones who can learn important information through live chat. These online chats are also excellent for learning what makes a prospect tick, what type of properties/neighborhoods they're interested in, and what they want from their real estate agent. All of this information can help you build a profile of the prospect, giving you the best possible chance to earn their business. It will also help you populate your real estate CRM with the data agents need to close the deal.
Give Your Team an Edge Over the Big Real Estate Websites
The biggest real estate websites, like Zillow and Trulia, make it easy for buyers to browse countless listings. However, live chat allows you to gain an edge by providing a level of personalized service that those websites can't match. At best, the big-name real estate websites allow buyers to send a message to an agent that will be answered later. With live chat, you can answer those questions right away, build connections through conversation, and encourage buyers to take the next steps at the moment they're falling in love with a listing.
Extend the Reach of Your Real Estate Team
More than ever, real estate is a global business, and in competitive markets, buyers are increasingly willing to make offers on homes that they haven't visited in person. This is especially true for buyers who are relocating to one of your markets from far away. They may conduct their entire property search online, or they may be willing to plan a trip only after being sure that the property is worth the significant time investment of coming to visit in person. Either way, live chat makes it so much easier to accommodate the needs of buyers who are shopping from a distance and convince them to take the next step.
Show Sellers That You Mean Business
While we've mostly focused on how live chat can connect agents with buyers, it's just as dependable for showing savvy sellers what you have to offer. After all, sellers have questions too, from marketing matters to fee structures. Just like with buyers, being ready to provide answers at the moment through live chat can help you earn their business.
Discover the Difference by Trying Live Chat
We can talk all day about the benefits of live chat for real estate, but there's no substitute for experiencing those benefits firsthand. Give live chat a try for your real estate website to experience the many ways that it can make life easier for your team and your clients.
Building a Custom CMA Has Never Been Easier Than With Delta Pitch.
On May 30, Delta Media Group® will release Delta Pitch, a Comparative Market Analysis tool that makes it possible to create a CMA in as little as one click.
Building a custom CMA has never been easier. And to top it off, Delta Pitch is integrated with the DeltaNET®, so you don't have to look far for it. This feature goes hand-in-hand with DeltaNET® 7, Delta's next generation of customizable, automated real estate technology releasing this fall.
So, how does it work? It's as simple as entering an address and clicking the link to build a CMA. You have a beautiful, company-branded CMA with comps, recent pending's, and more in just one click. Built on top of an AI platform, it will provide all relevant properties and other important information in an attractive, interactive flipbook. Other features include:
Delta Pitch will also be integrated into our AVM platform. When a customer comes to your website and enters their property address, they automatically get an automated estimate based on the current listings in their area. As an agent, this gives you the opportunity to land a new listing. Making it easy, the system creates a digital CMA, comparable to a flipbook that you can then send to the lead, with little work on your end.
Michael Minard, Owner and CEO of Delta Media Group, says, "Delta Pitch is more than a CMA builder; it's an entire presentation builder."
Join Franklin Stoffer (Vice President of Sales at Delta Media Group) on Wednesday, May 25 at 2:00 p.m. EST to take a first-hand look at the new DeltaNET Pitch. Don't miss this chance to see Delta Pitch first-hand and how it can transform your presentation process.
Click (here) to register for the webinar.
A real estate CRM provides total visibility into your prospects, leads, and current customers. That makes it easier to know precisely when and how to follow up with the people who can advance your business, potentially saving you thousands of hours of work in a year.
That naturally raises the question: Why doesn't everyone use one?
Long before there was a dedicated real estate CRM, the concept was limited to enterprise sales teams in a variety of unrelated industries. Salespeople who were converting to digital for the first time usually had an established style of doing things, which made them less likely to embrace a CRM with gusto.
In some cases, this meant the old-fashioned approach with Post It notes and overstuffed filing cabinets. In others, there was a slew of unrelated apps where data would bounce from one place to another. In either situation, a CRM offered clear benefits — faster, easier, and usually much less expensive.
But thanks to that history, some myths about CRM continue to circulate. Even today, real estate agents might not realize the powerful benefits they have to offer.
Let's take a closer look at some of the biggest CRM myths around:
CRM Technology Isn't Just for Sales Teams Anymore — Now, Real Estate Pros Can Benefit
With DeltaNET 6, your very own real estate CRM, you get AI-driven visibility into your business from the first moment you log in. Not only that, but DeltaNET is packed with features to automate your digital marketing, making it simple to cultivate lasting relationships through email, social media, and more.
It's the key to doing less and achieving more.
Contact us today to find out more or get started with this all-in-one real estate center of excellence.
Myths are everywhere in the real estate industry these days — and not just for your clients. In an industry with so many resources and news sources available, it's also easy for agents to believe some common myths about their own careers. Whether you're talking about buyers, sellers, or your own career as a real estate agent, combating myths is an important part of the job that is also sometimes overlooked. Cutting through the myths will help your clients achieve their real estate goals and can help you grow within your own career for years to come.
Common Myths for Real Estate Agents
Before we get into buyers and sellers, it's time to take a look a bit closer to home. There are certain myths about being a real estate agent that regularly make the rounds on social media, during water cooler talk, and in other prominent places. Don't listen to them. These myths can hold you back from growing in your career, attracting new business, and providing the best possible service to your clients.
Here's what to be on the lookout for:
The Real Estate Market Will Always Be This Strong
When things are good with real estate markets and your pipeline is always full, it's easy to feel like that will always be the case. Over the last decade, market trends have generally been positive for real estate agents. While we're not predicting doom and gloom, it's important to remember that the pendulum will eventually swing the other way. In order to succeed when real estate markets eventually cool off, it's critical to be prepared and have a plan.
There's Too Much Competition to Stand Out as an Agent
One consequence of the positive trends in real estate over recent years is that more people than ever are deciding to try their hand at real estate careers. NAR membership statistics seem to grow every year, and in 2021 there were more than 1.5 million members. But how many of those real estate agents are taking advantage of all the best marketing tools and doing everything that they need to do to thrive? The truth is that, according to those same statistics, the average agent worked 35 hours per week in 2021. If you're willing to put in the extra time, carve out your niche, and make the most of your marketing — with tools like the ones you can find in the DeltaNET® — there are plenty of opportunities to stand out from the competition.
What Worked in the Past Will Always Work
This myth goes hand-in-hand with the first two on our list, but the truth is that you don't have to look too far into the past to see a totally different real estate industry. Twenty years ago, the iPhone didn't
exist, social media wasn't a thing, and online marketing was largely in its infancy. What will the industry look like five, 10, or even another 20 years from now? The agents who continue to thrive are the ones who are willing to learn, adapt, and evolve with the times.
Past Clients Will Automatically Call You for Real Estate Needs in the Future
After completing a real estate transaction, the vast majority of clients say that they will return to the same agent for real estate needs in the future. They may mean it at the time, but the reality is that they follow up with the same agent far less often than those initial numbers would suggest. If you want to keep clients for life, you need to continue to keep them engaged. With email marketing, social media, and so many other tools for maintaining relationships, you have all the tools you need to keep clients coming back long-term.
Real Estate Marketing Is an Expense, Not an Investment
It's easy to look at real estate marketing as an expense, with money going out. But are you also accounting for all of the revenue your marketing brings in? If you think of your marketing as an investment, then it's also important to track ROI. Make sure that you're taking advantage of analytics and checking your metrics to ensure that your marketing investment is well spent.
Myths That Buyers and Sellers Believe
While some myths make the rounds among real estate pros, they're nothing compared to the number of tall tales that buyers and sellers believe. Helping buyers and sellers understand the realities of real estate and dispel the myths are important parts of any agent's job. When clients are equipped with accurate information, it's easier for you to help them accomplish their goals.
Selling a Home FSBO or Buying a Home Without an Agent Will Save Money
No matter how clear it is that this myth is untrue from the agent's perspective, many buyers and sellers still believe that they can save money by handling everything themselves. Maybe they've even been through the process of buying or selling a home before and think they already know everything that they need to know. Of course, the truth is generally quite the opposite, with most people losing money and gaining frustration when they try to handle the job themselves. That's why it's so important to show prospects all of the ways that you add value and help them save money in the long run.
Online Resources Provide All of the Information That Buyers and Sellers Need
Some people think that they can go without an agent because there's so much information about real estate available online. But online information can only take them so far, and there is also so much misleading real estate info online. Insights they find online might help them in many ways, but online research won't equip them with the tools and skills to handle every detail of a complex real estate transaction.
All Real Estate Agents Are the Same
Similar to the myth about too much competition that we mentioned in the agent section, some buyers and sellers believe that real estate agents are interchangeable. Of course, that couldn't be further from the truth. Make sure that your marketing helps differentiate you from other agents and that you clearly communicate the many ways that you can help clients.
Always Set an Asking Price/Make an Offer That Leaves Room for Negotiation
While it's true that leaving some room to negotiate can be a good thing, many buyers and sellers take the concept to the extreme. A buyer who always starts with a lowball offer or a seller who sets an unrealistically high asking price is only setting themselves up for disappointment. This is one area where the market knowledge of a real estate agent can make life much easier for both buyers and sellers.
Why Busting Myths Will Always Be Part of Real Estate
With how quickly the real estate industry evolves for agents and how many varying sources of information your clients have access to regarding real estate topics, there will always be myths that need to be dispelled. Staying on top of the accurate information and discarding the fake facts will serve any agent well, whether you're helping a client or thinking about ways to advance your own career.
It's a sure thing that the majority of your future clients will first encounter your brand online.
Even with the personnel and resources of a large brokerage, in-person events can only achieve so much coverage within your community. Experts estimate only about 1% to 10% of people you encounter on a daily basis will be ready to enter the market when they make contact with you for the first time.
Knowing all that, your brokerage website has a number of big jobs to do:
Your website is the centerpiece of your digital marketing strategy. While it doesn't "do it all," nothing else will get done without a website to serve as the hub of your online brand. Its role goes far beyond being a "digital brochure." Done right, it has the potential to deliver immense strategic value.
Here's how to make it happen:
Post Helpful, Informative Content
Content marketing is the name given to building a relationship of trust by providing a foretaste of the value you can offer clients before they even sign up with you. This content should be both helpful and informative, helping visitors solve problems or overcome challenges in their real estate journey.
It's Not Too Late to Turn Your Website into a Lead Generation Powerhouse
Ready to put your website to work?
Even if your website hasn't reached its full potential just yet, it is not too late to make a positive change. With the right guidance from digital marketing experts, you can revitalize your real estate website so it produces a bottom-line value that moves the needle on your goals.
There are many different aspects to getting the most value from your website. For the best results, they all need to come together effectively. But once the initial work is done, your team can benefit from the power of digital marketing automation, reach more people, and save thousands of hours a year.
Contact us today to find out how your brand can benefit from the best real estate websites.
Lead routing is important. Let's face it: Getting lead opportunities to the right person to handle them is the best way to provide that customer with the kind of service you want to be known for. Not only are you going to get more closings from happier customers, but it's a great way to entice more agents to join your brokerage, and to keep the ones you have. Quality leads come from meeting an expectation of excellent service. Excellent service comes, in part, from getting the customer a prompt response from someone well equipped to help them. Unfortunately, when it comes to lead routing (and most things in life, really) there's no single solution here that is just "the way." There are too many factors to take into account from one brokerage to the next. Your market, agents, and business model all come into play, so I can't tell you exactly what's "best" for you. Also, what's "best" might even change as the market does. What I can do is give you some options. The more you know about what processes are available, the easier it will be for you to try some things and work out what's best for your business.
Backup Agent System for Website Leads
First, there's a good chance that you've heard the phrase, "Your listing, your lead." However, the listing agent isn't always the best person to handle a buyer lead. Even on their own listings, some listing agents don't want those incoming buyer leads at all. That doesn't necessarily mean they want to give them away to just anyone, though. It's this kind of scenario that lead to the creation of our Backup Agent System. When this system is enabled, it allows agents to define their own backup agents. If an agent has backup agents defined, the system will give them the first opportunity to respond to a new lead. If they don't respond within a preset amount of time, that lead will then become available to their backup agents so that they can respond instead. As far as the DeltaNET® is concerned, that lead still belongs to the listing agent to whom it was originally assigned. However, it's also accessible to the backup agent so that they can manage the correspondence with the potential buyer. This process benefits the brokerage in that the lead can be handled more quickly if the listing agent is otherwise engaged, while still benefitting the listing agent by getting the lead to them and allowing them to define who they're willing to work with on it.
So if the company website leads for company listings are handled with the Backup Agent System described above, that pretty much just leaves us with leads on IDX listings. There are numerous ways of handling these, but the methods below seem to be the most common and most successful. Keep in mind, though, the one that's going to be the most successful for you depends on a number of factors. The nice thing here is that you're not locked into any of these methods once you choose one. Nor are you limited to just these options exactly as I've laid them out. I'm only scratching the surface of the lead settings available to you in the DeltaNET; there are always settings that will allow you to really dial this in to fit your business. Don't be afraid to experiment.
Your first option is the tried-and-true lead broadcast to agents. Whenever a new lead comes in on an IDX listing, the system picks up that listing's zip code and broadcasts the lead to a group of agents that cover that zip code. Broadcasting is the fastest way to get a lead straight to an agent so that the customer gets a response as quickly as possible. You can control the maximum number of agents who receive this broadcast at once, but the idea is that any lead that waits more than five minutes for a response has already gone elsewhere, so the more agents that get notified, the better. This also fosters some competition. The fastest person to accept the lead gets to keep it, so the most successful agents work hard to stay on top of their notifications. Often, the single broadcast based on zip code is enough. However, it can also be set to rebroadcast to a new set of agents automatically if the lead isn't picked up in a predefined amount of time. You can even have it broadcast to hundreds of agents at once (I think 250 is the most I've ever seen) to maximize the chances of someone picking it up within the first few minutes. Another common broadcast option is to have the leads go only to a subset of agents who have earned their right to receive them. If all of the agents in your brokerage cover the same service area, this can also be set to just include everyone without worrying about zip codes at all.
Lead Incubation Team
This next option seems to be getting more and more common each year. That is to route all company leads to a lead incubation team. The added benefit here is that this covers those customers who are just saving listings and searches instead of only those making requests on listings. Not only can that team assess whether or not that lead is active and engaged enough to work with an agent, but if they're not, this team can work with them through things like drip email marketing to get them there. This is great for agents because, when the lead does get to them, it's fully qualified. If every agent knows that every company lead they get has a pretty high chance of closing, they'll really value those leads. It's not for everyone, though. The biggest barrier here is having the resources and lead volume necessary to build a team like this. Also, in many cases, the agents are fully capable (and willing) to incubate these leads themselves. In fact, agents are often doing this kind of lead incubation anyway. In those cases, they might be better off establishing their brand with the customer right from the beginning so it would be best to get the lead assigned to the agent (by broadcasting it to them, perhaps) immediately so that they can just add them into their own established lead incubation process if they're not yet ready to buy or sell.
Leads Administrator Assignment
Not every brokerage has their business set up in a way that supports the above options. Your brokerage may not yet be big enough to warrant the above options-and, especially when you're first getting established, you want to keep a close eye on every lead. In these cases, it's nice that the DeltaNET is built in a way that can grow with you. Initially, you can have every IDX lead assigned to you directly as the Leads Admin. You can even have all of the contact and request information included in the notification email so that, instead of forcing your agents to log into the system to go through the steps of marking the lead as processed, you can simply forward the notification to them and assign the lead later. This has the benefit of getting the customer a response quickly and, as long as you're following through with the assignment, you're getting the system set up in such a way that it will be ready for you when you have more agents and resources at your disposal and really want to get into what it can do. When you grow to the point at which you're getting enough leads that you can't route or handle them all yourself anymore, just change a few settings, and now they get broadcast to the other agents directly.
Whatever lead routing solution you go with, just remember that the key to success really amounts to good customer service. The faster the customer gets a response from a real person with the information they need, the better the chance they'll work with that person to buy their dream home. Or sell it, as the case may be. So don't underestimate the importance of pairing them with the right agent fast. Also know that this is only the tiniest fraction of what the DeltaNET lead routing system can do. So, if you have special cases where leads who match specific criteria should be routed in specific ways, there's a good chance the DeltaNET can do it!
This week, Harley goes over a Market Watch Report update.
Generational marketing is more important to real estate agents than ever.
In generational marketing, you segment and focus your marketing based on techniques and messaging relevant to an age group. For instance, Baby Boomers often respond to mailers, but Millennials require a technology-forward approach.
There are four generations in today's housing market, each with its own concerns and challenges. Generational marketing crafts customer touch-points to improve their experience and meets them where they are in terms of their unique expectations.
Let's take a closer look at the generations and how they differ.
Understanding the Different Generations in Today's Marketing Environment
Baby Boomers are aged between 57 and 75 years old today. They are the generation that built many of America's modern institutions, benefiting from the post-World War II boom and an environment where many of the country's main competitors were focused on recovering from conflict.
From a marketing perspective, Baby Boomers require a personal touch. They are not as comfortable with digital marketing, but "guerilla marketing" tactics still work well for them. Many will buy their last home in the coming years, though an increasingly large portion has already done so.
Aged 42 to 57 today, Generation X was once known as "the MTV Generation." Most came of age in the "me first" environment of the 1980s, representing a break from their parents' views. Many are now in the prime of their careers, with high disposable income paired with an eye toward retirement.
Over the years, Generation X has tended to prioritize saving over spending, but that doesn't make them spendthrifts. You can reach Generation X with a variety of tactics. Email and social media are mainstays, but traditional mailers and brochures can still be effective.
Aged 26 to 41, Millennials are currently the largest generation in the U.S. workforce. The eldest of this cohort were among the last people to grow up without the internet. Since their teen and college years, "always on" connectivity has become ubiquitous through a panoply of mobile devices.
Living through multiple economic meltdowns, Millennials have usually been wary of large financial institutions and the idea of a home as an asset. That said, they are buying in greater numbers than before. They will make up the majority of both buyers and sellers for the foreseeable future.
Millennials focus more than others on doing their own research online long before they reach out to a real estate agent. As such, they demand an omnichannel digital marketing experience that meets their needs all through the buyer journey. Email marketing is essential to building a relationship with them.
Believe it or not, Generation Z is already making its mark in the housing market. If younger Millennials were the first "digital natives," then Generation Z makes up the first "mobile natives," some of whom had their first iPad or other tablet computer as early as kindergarten.
This naturally shapes the Generation Z predisposition toward digital marketing. With the oldest now 25, fresh waves of Gen Z college graduates will be coming each year. They will be starting careers and even families. In general, they have a very high opinion of the value of a home as an asset.
Many in Generation Z are sanguine about buying a home and even wish to do it before they turn 30. One striking aspect of the recent seller's market is the unexpectedly robust activity of Generation Z. From a marketing viewpoint, they are much like Millennials, seeking authenticity and alignment with their values.
Building a Generational Marketing Strategy that Works
Generational marketing may sound complex, but it is worthwhile, even if you work with many different categories of customers. Contact us today to discover how marketing automation can save thousands of hours of work while giving you compelling, helpful, and effective generational marketing.
When it comes to email marketing in real estate, looking at the numbers can help you determine what works and what doesn't.
At Delta Media Group, we service brokerages of all sizes across the United States. From independent agents to more than a dozen of the RealTrends TOP 100 brokerages in the nation. Earlier this year, I took the time to conduct a thorough analysis of the adoption rates, email statistics, and general website performance of some of our largest partners to get a gauge of what "true adoption" looks like, as well as what kind of email marketing was being done by some of the top-performing brokerages in the nation.
Let's start by looking at the adoption statistics because those will play directly into the volume of emails sent by these firms. All of the data in this report is from 1/1/2021 thru 1/1/2022. Of the 12 brokerages analyzed, they had a collective 12,000 agents within their organizations.
As I started to review the usage of our DeltaNET® platform, one thing immediately became clear to me. Some companies use technology regularly and have made it a part of their company culture. Other firms simply offer a CRM to "check the box" and are not actively promoting or pushing its use. In the last edition of our Real Estate Marketing & Technology magazine, I talked about the importance of building a healthy culture of technology. If you aren't talking about it, if you aren't sharing the wins, eventually, the technology will become an afterthought in your organization.
That's why "adoption" statistics can be tricky to analyze. Large tech vendors want to use those numbers to convince brokerages that they have the magical technology that agents will finally want to pick up and use. The reality is that no brokerage will ever have a 100% adoption rate of any technology. There are too many real estate agents that are just looking for a company to hold their license and are only in real estate as a part-time job. In a year, they'll, maybe, record one or two transactions. And that's okay; real estate doesn't need to be a full-time career for every agent. That also means it's okay to know you will never get everyone on the same page.
When it comes to our largest organizations, some saw a very healthy adoption where more than 80% of their agents were logging into the system on a regular basis (at least once a month) and having some type of activity within the system. That could be building a flyer, changing their website, or responding to leads. Other organizations saw as low as a 39% healthy login rate. The numbers varied wildly across the board, with the average healthy adoption rate coming in around 61%.
This falls in line with a concept I've also talked about in this magazine before — the "30-30-30" rule. 30% of your agents will rarely use your tools. 30% of your agents will probably use your tools but will need to be coached/trained/and motivated to use them. This group is where most training directors spend their time. The final batch of agents is the ones who are pushing brokerages to get these tools and will use them often.
The number of agents using the system will directly translate into how many contacts exist within these brokerages' CRM platforms. You need contacts in a system in order to market to them. We found in our data that, on average, 80% of agents inside these 12 companies had actually uploaded their contacts into their CRM. In total, 4.6 million contacts were receiving reoccurring marketing from these brokerages. That is huge! These larger firms had roughly 386,000 contacts in their pool to be regularly contacted.
So you've got agents using a CRM, you've got them uploading contacts, and the goal is you want to be marketing to these contacts, boosting your brand impressions, and providing something of value to the potential home buyer or home seller. The content they're receiving needs to be valuable. Things like new listing alerts, market updates, regular newsletter content relevant to their interests, or seller reports. At Delta, we have seven distinct channels of email marketing. Those are:
Homefinder Reports: New listing alerts that can run instantly, daily, weekly, or monthly.
Market Watch Reports: Market statistics updates that run weekly, bi-weekly, monthly, or quarterly.
Seller Reports: Detailed statistics on how a listing is performing on the market. View counts, engagement, showings, etc. These run weekly or bi-weekly.
E-mail Drip Campaigns: Various automated touchpoints like holiday emails or buyer campaigns. They are relationship-focused and have a large variety of email volume. It could be one email a week or four emails a year. It all depends on the type of campaign.
E-cards: These are graphics-heavy emails that usually are focused on displaying information within the email and not focused on driving traffic back to a website.
Email Blasts: This is an email that is built and scheduled to run on a specific day and time to a pre-set group of customers.
My Customer For Life: Our AI-Driven newsletter contains curated content for home buyers, sellers, and general home improvement. Any contact within the CRM can receive this newsletter, which has 12 new articles added monthly. The newsletter tracks what type of content customers are engaging with and starts to become a curated newsletter of content relevant to the customers' interests.
Here is a breakdown of how these different channels of email marketing performed:
Over the course of one year, our clients sent more than 43 million emails to a total of 4.6 million contacts. On average, it appears that enterprise brokerages are hitting a contact with a little over nine emails per year. However, that number will be inflated as the home finder emails are really new listing alerts running to buyers who are actively looking for a home. If you remove those 11.5 million emails, it's really closer to seven emails per contact per year for general branded emails.
Personally, I think the best cadence for email marketing is more like 12-18 emails per year. You should be increasing your brand impressions significantly by giving these clients valuable information like our Market Watch Reports or our My Customer For Life newsletter.
Let's break down some of the findings from this data.
1 — the types of email marketing running from the DeltaNET perform extremely well compared to most online email marketing analytics. Your average open rate should be around 17%, and your average click-to-open rate should be around 6%. These benchmarks come from campaignmonitor.com. With that in mind, it's clear that there are three stand-out emails in our marketing suite that everyone should take notice of.
2 — Market Watch Reports. We encourage all agents using the DeltaNET to enroll their customers to receive these types of detailed market reports. If you have a potential buyer looking to move to a new area of town, you can enroll them to receive these reports. Or, if you're looking to keep a long-term relationship with a customer, you can enroll someone who just moved into a new house to receive these market reports. Perhaps they purchased at $240k, and a few years later, they see homes in their market selling for an average of $280k. They may be inclined to list and sell again once the price point gets high enough. These emails have a massive 65% click-thru rate. This means the customers opening these emails are almost always clicking on them to be sent back to your website. There is a huge opportunity here.
3 — Seller Reports. While this is the lowest volume of emails coming from our system, it's clear that home sellers are paying attention to them. Seller Report emails have a 63% open rate, the highest of any type of email I've ever seen statistics for. If you have active listings, your seller should receive these detailed emails.
4 — My Customer For Life. This email newsletter is clearly working. I believe it may be the magic bullet for email marketing, and we didn't even realize we had it. Our Digital Marketing team has added new content articles to this newsletter for nearly five years. To date, MCFL has more than 750 articles of content that fall into three categories: Buyer, Seller, and Home Owner. If I receive an agent's branded newsletter in week one, it will show me all three types of content. Let's say I click on a seller article. Delta tracks that. Next week when I get my newsletter, it will have two seller articles and a home improvement/buyer article. If I click on that sell article again, I am flagged in the agent's CRM as a potential seller, and now the newsletter will always contain more seller content because that's relevant to my interests.
The MCFL newsletters have a 59% click-thru rate. This is one of the best online marketing plans you could subscribe to, and the best part is that it's included in our DeltaNET platform with no extra charge. Other online marketing companies would charge anywhere from $20 to $50 per month to subscribe to a newsletter that gets that much new content each month. And it's not just for your email either. This content is also designed to be automatically shared on your social channels after you've connected your
DeltaNET to Facebook, LinkedIn, Twitter, or Instagram. You get great reoccurring social content and email newsletter content automatically each week.
As the data shows, email marketing works. Our top 12 clients saw nearly six million impressions of their brand through email and drove more than 1.6 million visitors back to their websites. If you're looking to step up your game on email marketing, the first place to start is your CRM. Make sure you have agents uploading contacts to market to. Once you've got contacts to email, you should get into a rhythm of reoccurring newsletters, dynamic email drip campaigns, and setting up market watch reports for all customers. Specialized emails like seller reports and home finder reports are great for sellers and buyers. Finally, you can use tools like email blasts to send mass notifications about things like company events.
If you'd like to set up a consultation to review your email marketing strategy, please don't hesitate to reach out to one of our Software Consultants at email@example.com.