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How long does it take a customer to wonder if a website is working correctly?
This was one of the first areas that was explored in modern user experience research. The experts in the field have known since the 1990s that it takes as little as one second for a computer user to notice their experience is not seamless.
If there is a longer delay, or if shorter delays accumulate, most people find they can no longer stay focused on the task at hand. They will usually respond by going to a competitor's site. This effect...
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