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To be successful in serving buyers and sellers, you need insight into the client experience and customers' likes and dislikes. You must know what makes them happy vs. what could cause them to reconsider hiring you as their agent.Â
While not every aspect of the transaction is within your control, your actions are, and you must do what you can to ensure your customers are satisfied. After all, high customer satisfaction is key to building a business that thrives for the long haul.
Now, let's discuss some of the biggest turn-offs, according to customers, and strategies for avoiding them.
1. Lack of CommunicationThe first problem man...
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