
When it comes to attracting buyers as new clients, there's good news and bad news.
The good news is that if you manage to get an interview with a buyer, you have a terrific chance to close the deal. Many buyers commit to the first real estate agent they meet, and some only talk to one. Do a good job and you may find you get referrals and ongoing business for years to come.
The bad news is more buyers are interviewing several real estate agents and taking longer to make a choice. To make your mark, you'll need to work harder and smarter. Of course, this can also be a good thing. After all, the customers are making more informed choices — and you can also narrow your focus to the best ones for you.
A changing landscape means you need to have a plan in mind for standing out from the pack. Luckily, there are several ways to demonstrate your unique value to buyers and encourage them to commit. You can't influence someone to buy when they're not ready, but you can inspire them to stick with you when the time comes!
Here's how to make it work for you and your future clients:
Share Your Knowledge
Customers ultimately choose you because of your unique knowledge. There are plenty of ways to show them your local expertise and deliver value before they've even chosen. Automated email marketing with a tool like My Customer for Life helps you stay in touch and build trust even if it takes months for them to make a move.
It's also a wise idea to get involved with content marketing. Blog posts about the local real estate market and its unique amenities serve to make your real estate website more visible in search. That has a compounding effect so all your other resources contribute more to the vitality of your real estate branding.
Don't neglect social media, either. Real estate agents are well-positioned to turn their social media following into real business value. Instagram is today's most popular social media application for real estate agents, but it all depends on your audience. For instance, you might choose to post on LinkedIn if you appeal to the luxury market.
Show Them You Are Reliable
Reliability is a key factor in any buyer's decision, and it looms largest with first-time buyers. They know there are plenty of things about the buying process they aren't aware of, and they need a responsible ally in their corner. That person can be you if you find ways to be present, available, and accountable when they need you.
Luckily, being reliable doesn't need to mean you spend all day long waiting for messages. Simply use real estate marketing automation to ensure that new inquiries from your listings and website go to your phone so you can respond right away. Responding in five minutes or less is the best way to make a strong first impression.
Once the relationship has progressed, making time for showings is another way to solidify your reputation for reliability. The demand for in-person open houses has recovered, and this can easily be the fastest way to get face-time with qualified buyers — potentially closing a sale in as little as a few days.
Communicate Effectively
Communication is king in real estate. You have valuable knowledge your customers don't, so be sure they are benefiting from it. This is another area where real estate marketing automation stands out as a pillar of your success. Instead of painstakingly putting together reports, you can generate them in seconds using DeltaNET.
Sending reports like market watches and My HomeFinder reports are among the best ways to make sure buyers are up to date on the latest listings and trends that may affect them. When you combine them with the My Customer for Life email newsletters, you can rest assured your customers have what they need to make informed decisions.
Naturally, you'll also need to communicate effectively face-to-face and over the phone to be the best real estate agent you can be. Gauge your customer's knowledge of the process and make sure you're ready with a handy explanation of the next steps. This helps guide them along the right path so they never feel overwhelmed.
Offer Personalized Guidance
What is your buyer like? What makes that person tick? By synthesizing automated communication with the human touch, you'll stand out in their mind as somebody who always has their needs in mind. That starts by making sure you're getting insight into their story and preferences during your very first meeting.
By the end of the first meeting, plan to know exactly who will be involved in the buy — an individual, a couple, a multi-generational household? Encourage them to get specific about their requirements so you can make sure they receive only the best listings for them. And understand what things, if any, would be "deal-breakers."
Once you have these details, it doesn't take much to show that you care. For example, you might want to jot down a quick text drawing special attention to one of this week's listings and point out some of the ways it matches your buyer's needs. By thinking creatively, your technology can enhance your human qualities.
Provide Reviews and Testimonials
Millennials are now the #1 largest generation in the real estate market nationwide. The eldest of them are in their 40s and aren't "digital natives" like Generation Z, which is coming up behind them. Still, they've adapted over the years and overwhelmingly prefer to do their own research online before reaching out.
It's a sure thing that most of your future customers will hear about you online and explore your website before they talk to you directly. With that in mind, optimizing your website is crucial. While there are many factors in play, good reviews and testimonials are among the most powerful resources you can have.
Reviews function as social proof, reassuring customers that others "just like them" have had success with you. While reviews from third-party websites like Yelp are helpful, you should also integrate testimonials directly onto your website. Ideally, that would also include at least a few video testimonials.
Be Honest and Transparent
Honesty is the bedrock of any relationship, and that certainly holds true when providing a sophisticated service like real estate. Buyers rely on you to tell them the truth about the market, including whether now might not be the best time for them to reach their goals. Lay out precisely what they can expect and how you can help.
Even the best real estate agents may occasionally get a negative review, and this is something you might need to address with future customers. Be sure to apprise yourself of the situation. Respond directly to negative reviews in a calm, professional way when you receive them, and be ready to discuss them in the future.
The average buyer has dozens of brokerages they might choose, adding up to hundreds of real estate agents. Getting them to commit to you requires the right balance of approaches, but it starts with something simple: Putting their needs first so they can see you care about their success.